Frequently Asked Questions

Read through our FAQs for answers to your pressing questions, chat with our team

Shipping FAQ

Do You Ship Internationally?

Clean Origin ships to the following countries:

  • United States
  • Canada

Please click here to learn more about our international shipping policies.

What Shipping Methods Do You Offer?

At Clean Origin, we offer two convenient FedEx shipping options to meet your needs:

  • FedEx 2-Day: Our complimentary shipping option delivers your order in two business days.
  • FedEx Standard Overnight: For even faster delivery, you can upgrade to next-business-day service.

All shipments require a direct signature upon delivery, ensuring your purchase is received safely and securely. These services deliver Monday through Friday.

For added security and convenience, after your order has shipped, you can choose to have your package held at a nearby FedEx location for pickup at your convenience. This option can be selected through the FedEx tracking page once your package is in transit.

To learn more, please see our Shipping Policy page.

How fast can I get my order?

All orders from Clean Origin are processed with the utmost care and precision to ensure the highest quality. Shipping times vary depending on the specific product and its readiness. Once your item is ready to ship, it will be shipped based on the method selected at checkout.

Please note that Saturday delivery is available in certain areas for an additional charge. For more details or to arrange Saturday delivery, please contact customer service at advisor@cleanorigin.com.

Can you ship my package to a FedEx location to be held for pick up?

Yes! All shipping options are eligible for FedEx Hold at Location. You can request this service after your package has shipped by using your FedEx tracking number.

For detailed instructions, please refer to our Shipping Policy Page.

Does anything on the shipping box indicate what is inside?

Nope! Your Clean Origin purchase will arrive in an unmarked cardboard box. Inside, you'll find your custom Clean Origin ring box, crafted in eco-friendly paper. The low-profile box is designed to discreetly fit inside your pants or jacket pocket — perfect for keeping it safe and secret before the big question.

Loose diamonds are secured within an elegant suspension box. Suspended within a transparent window your diamond appears as if it is floating, allowing it to be held up and inspected in the light.

Learn more about our packaging, here.

Are your shipments fully insured?
Yes. All of our shipments are 100% insured.
Is there a possibility for my order to be delayed?

While it's rare, there are occasional instances where an order may be delayed. We strive to meet the expected ship dates, but sometimes production or quality assurance processes might extend this timeline slightly. These delays are usually minor and involve ensuring that every piece meets our high standards before it leaves our facility.

Please note that if your order is expected to be delayed, we will inform you as soon as possible. We appreciate your understanding and patience as we work to deliver a product that upholds the quality you expect from Clean Origin.

If you need your order by a specific date, especially for occasions like engagements or anniversaries, we recommend placing your order well in advance. This approach helps avoid any potential last-minute concerns and ensures that you receive your order in plenty of time for your special moment. Please contact Clean Origin Customer Service at 1-888-487-2145 or email at: advisor@cleanorigin.com with any questions.

Financing and Insurance

Does Clean Origin offer layaway plan?
We currently do not offer that option. However, we do offer financing through Affirm, one of the leading ecommerce finance companies.
Do you offer jewelry insurance?
Yes. Through our trusted partner, Zillion, we offer worldwide jewelry coverage against loss, theft, accidental damage and disappearance. Insurance by Zillion can be purchased at checkout. Insurance cannot be purchased for loose diamonds. Learn more.

Quality

Are Clean Origin Lab Created diamonds certified by the GIA?
We partner with several independent, highly reputable diamond certification laboratories. The two most prominent ones are IGI (International Gemological Institute) and GCAL (Gem Certification and Assurance Lab). Learn more about the certification process here.
Why is the cut grade missing from some of your stones?
If the shape of the stone is not a traditional round, it may not have a cut grade. There are many ways to cut a Marquis, a Radiant or an Oval stone (to name just a few) in order to play up brilliance and beauty. For this reason, cut grades are not typically assigned to these types of "fancy shape" diamonds.
What happens if the diamond I selected is unavailable?
In rare cases, the diamond you select may no longer be available due to high demand or vendor delays. If this happens, we will replace your diamond with one of equal or higher quality at no additional cost to you, ensuring it meets or exceeds the specifications of your original choice. We handle this process to avoid any delays in your order and guarantee you receive the best possible diamond.

Promotions

ID.me Member Discounts
ID.me members (Government, Identity, Medical Verification, Military / Nurse Verification / Responder / Student / Teacher) are eligible for $50 off Jewelry over $500 and/or $150 Off the purchase of an engagement ring with a Lab Created Diamond over $1,000. Please note, the offer is valid only for customers residing in the United States.